Terms and Conditions – SO Catering

By ordering catering from Soul Origin (NZ) Limited (‘Soul Origin’), you agree and accept to be bound by the following Terms and Conditions (‘Terms’).

Information on Website: Soul Origin may from time to
time amend, update or change this website including these Terms without prior
notice. Soul Origin is not liable to you or anyone if errors occur in the
information or if that information is not current. Product and price information
is subject to change without notice. 

Collecting your Order: Orders must be collected
from the agreed Soul Origin location at the specified date and time. Soul
Origin is not liable for any orders not collected on time or at the agreed
location.

Delivery: It is your responsibility to ensure
products are collected promptly and stored appropriately after delivery. A
minimum purchase of $30 is required for delivery orders. If you are not present
at the time of delivery, goods can be left unattended, provided you have given written
or verbal consent when placing your order. However, Soul Origin takes no
responsibility for the condition of the product once left unattended. Please
note no temporary refrigeration or storage is provided if goods are left
unattended.

Cancellation of order: Order cancellations must
be made a minimum of 24 hours before the scheduled pick up or delivery for
orders due Tuesday through Friday. For orders schedule for pick up or delivery
on Saturday, Sunday or Monday, cancellations must be made by 2:00pm on the
preceding Friday. To cancel your order, please contact our customer service
team via the details provided below.

Refund Policy: If you are dissatisfied with any item, please notify
Soul Origin within 48 hours of pickup or delivery. Refunds will be considered
if notice is provided within this timeframe.

Contacting Soul Origin: To cancel an order or request a refund, please contact our customer service team at:

Email: catering@soulorigin.co.nz

Phone: +64 9954 4876

To assist us in processing your order cancellation or refund
request as quickly as possible, please provide the following details about your
order and the issue:

• Full name used when placing your order
• Contact email associated with the order
• Your order number (found in the confirmation email)
• For refunds, please supply clear images showing any damage or issues with the order.

Providing complete and accurate details will allow us to assist you more effectively.

If a catering replacement is not suitable, and a refund is requested, Soul Origin will make every effort to process it promptly. Please be aware that the refund may take up to 10 business days to appear in your
account, depending on your financial institution and the payment method used at
the time of purchase.

Allergen & Nutritional Information and Disclaimer: Nutritional details, including kilojoules (kJ), are listed on our website. Kilojoule values are listed as the total per platter unless otherwise specified.

Despite our best efforts, there is always a possibility that
traces of allergens may be present due to cross-contact during the processing,
storage, or preparation of products in our stores. Soul Origin cannot guarantee
a completely allergen-free preparation environment. As a result, we cannot
ensure that any product is entirely free from allergen traces, and no product
is sold as allergen-free.

In accordance with applicable laws, Soul Origin will not be
liable for any costs, fees, actions, claims, damages or charges (including
medical or dental expenses) arising from adverse reactions to any products
purchased from a Soul Origin store.

If you have a particular sensitivity to any listed
allergens, we strongly recommend contacting us for further information before
consuming any of our products. Please email us at catering@soulorigin.co.nz and
will be happy to provide guidance.

For additional information, please refer to our Nutritional Information and Allergens – Catering. 

Privacy: When you place catering order and provide us
with your personal information, we will collect, process and store your
information in compliance with our Privacy Policy. You can access our Privacy
Policy at: www.soulorigin.co.nz/pages/privacy-policy.

Standard Terms for Catering Products: All offers and
promotions provided by Soul Origin in relation to our catering are subject to
specific terms and conditions and may not be combined with any other offer or
promotion unless explicitly stated. Please note that certain menu items are
fixed and cannot be altered or customised.

Delivery services are not available in all areas, and a set delivery fee applies.

Soul Origin reserves the right to adjust prices and delivery
fees, make changes to menu items or withdraw products at any time without prior
notice.

Intellectual Property Rights: All material contained
on this website is the property of Soul Origin and its affiliates and protected
by copyright. Except as permitted by relevant copyright legislation or with the
prior written approval of Soul Origin or its affiliates, the material may not
be otherwise used, copied, reproduced, published, stored in a retrieval system,
altered, transmitted in any form by any means in whole or in part.

The trade marks appearing on this website are the registered
and non-registered trade marks of Soul Origin or their affiliates. The trade
marks are not to be used or modified in any way without the express written
permission of Soul Origin or the relevant affiliate.

Limitation of Liability: For the purchase of any
products or services through this website, to the extent permitted by law:   

• (a) Soul Origin will not be liable for any incidental, consequential, or indirect damages, including but not
  limited to loss or corruption of data, loss of profits, goodwill, opportunities, bargains, or anticipated savings.   
• (b) Soul Origin’s direct liability in connection with any product or service purchased through this website is
  limited to the lesser of: 
• (i) the replacement of the purchased product; or 
• (ii) the amount paid by you to Soul Origin for the product or service. 

For any use of this website, to the extent permitted by law
(except as stated in the preceding paragraph), Soul Origin is not liable for
any direct, indirect, incidental, or consequential damages, including but not
limited to loss or corruption of data, loss of profits, goodwill,
opportunities, anticipated savings, or business reputation. This applies to any
issues arising from your access to, use of, or inability to use the website or
its content (including interactions with third parties encountered through this
site), regardless of whether the claim is based on warranty, contract, tort,
negligence, or other legal grounds, and whether or not Soul Origin was aware of
the potential for such damages. 

If the law in a specific jurisdiction does not allow the
exclusion or limitation of liability as outlined here but permits a limitation
to a maximum extent, Soul Origin’s liability will be limited to that maximum extent.

Governing Law: These terms are governed by the laws of New Zealand.